Ambros Labs Ltd. – Privacy Policy

Effective Date: September 15, 2025

Last Updated: September 15, 2025

At Ambros Labs Ltd. (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This policy outlines what personal information we collect, how we use it, and how we protect it—whether you’re browsing ambroslabs.ca or placing an order for research materials.

1. What We Collect

We collect only what we need to operate our business and meet compliance requirements:

  • Contact & Account Info: Name, email, phone, billing/shipping addresses, login credentials
  • Order Info: Items purchased, order history, delivery details
  • Payment Info: Processed securely via third-party providers—we don’t store payment card details
  • Device & Usage Data: IP address, browser type, device type, basic analytics, and cookies

2. Why We Collect It

Your information helps us:

  • Process and deliver orders
  • Provide customer service and account support
  • Communicate about your orders, research products, and updates
  • Comply with shipping, regulatory, and import/export obligations
  • Monitor site performance and prevent fraud
  • (With your consent) send promotional emails—you can opt out anytime

3. Sharing Your Info

We only share personal information with:

  • Trusted service providers: payment processors, shipping carriers, hosting/IT platforms
  • Regulatory or customs agencies, if legally required
  • We do not sell or rent your personal information

4. RUO-Specific Disclosures

All products are Research Use Only (RUO) and not for human or veterinary use. To comply with Canadian and international regulations:

  • We may request research use verification
  • Some records may be retained longer for compliance or audit purposes
  • Shipping destinations may be restricted based on local import laws

5. Your Rights (Canadian Compliance)

If you are a Canadian resident, you have rights under PIPEDA and British Columbia’s PIPA, including:

  • Accessing your personal information
  • Requesting corrections
  • Asking for deletion (when legally possible)
  • Withdrawing consent for optional uses, like marketing

To make a request: [email protected]
(Please use subject line: “Privacy Request”)

6. Cookies & Analytics

We use essential cookies and limited analytics tools to understand how visitors use our site and improve the experience. You can manage cookies in your browser settings. Disabling cookies may impact site functionality.

7. Data Security

We take reasonable steps to protect your information, including:

  • SSL encryption for data transmission
  • Access restrictions on customer data
  • Regular software and security updates

No system is perfectly secure, but we follow best practices to protect your data.

8. Legal Requests

We only disclose data when legally obligated to do so. When permitted, we’ll notify you before any such disclosure.

9. Changes to This Policy

We may update this policy to reflect changes to our practices or legal requirements. The latest version is always available on our website. Material updates may be communicated by email.